No products in the cart.
Shopping Information
How do I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. Enter your shipping details, choose your preferred payment method, and place your order. You will receive an order confirmation via email or SMS.
Can I order without creating an account?
Yes. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
How can I check if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you can check back later or contact our support team for availability updates.
Will I receive an invoice for my order?
Yes. A GST invoice or retail invoice is sent to your registered email after your order is confirmed. You can also download it from your account if available.
Do you offer bulk or wholesale orders?
Yes. We accept bulk orders for schools, corporate gifting, birthday parties, and retailers. Please contact our customer support for special pricing.
Shipping & Delivery
How long does delivery take?
Most orders are delivered within 3–7 business days, depending on your location. Remote areas may require additional delivery time.
What are the shipping charges?
We offer Free Shipping on eligible orders. Shipping charges (if applicable) are displayed during checkout before payment.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS and email. You can also track your order from the “My Orders” section.
Do you deliver across India?
Yes. We deliver to most PIN codes across India through our trusted courier partners.
What happens if I miss my delivery?
Our courier partner will usually attempt delivery again. If the delivery fails after multiple attempts, the order may be returned to us.
Payments Information
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
Is Cash on Delivery (COD) available?
Yes. COD is available for selected PIN codes and eligible products.
Is it safe to make payments on HelloBee?
Absolutely. All payments are processed through secure payment gateways using industry-standard encryption to protect your information.
When will my payment be charged?
For prepaid orders, your payment is processed immediately after placing the order. For COD orders, payment is collected upon delivery.
Returns & Refunds
Can I return my order?
Yes. Eligible products can be returned within our return window if they meet the return policy conditions.
What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos or an unboxing video. We’ll investigate and provide a replacement or refund as applicable.
ow long does a refund take?
Refunds are generally processed within 5–7 business days after the returned product passes quality inspection.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.
What happens if I miss my delivery?
Our courier partner will usually attempt delivery again. If the delivery fails after multiple attempts, the order may be returned to us.
Products Information
Are your toys safe for children?
Yes. Our products are made from child-safe materials and undergo quality checks before dispatch. Please follow the recommended age mentioned on the product page.
How do I know which toy is suitable for my child?
Each product includes a recommended age group, product dimensions, material details, and key features to help you choose the right toy.
Do the product colors match the images?
We try our best to display accurate product images. However, slight color variations may occur due to screen settings and lighting.
Do your products come with a warranty?
Warranty availability depends on the product. Please refer to the individual product description for warranty details.
Account & Support
Can I return my order?
You can reach us via email, WhatsApp, or our Contact Us page. Our support team is happy to assist you with any queries.
I forgot my account password. What should I do?
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
Can I change my delivery address after placing an order?
If your order has not been shipped yet, please contact customer support immediately. We’ll try our best to update the address.
Are there any hidden charges?
No. The price shown at checkout is the final amount you’ll pay. There are no hidden charges.
Gift wrapping availability depends on the product and promotional offers. Please check during checkout.
Our courier partner will usually attempt delivery again. If the delivery fails after multiple attempts, the order may be returned to us.
How can I stay updated about offers and new arrivals?
Subscribe to our newsletter or follow HelloBee on social media to receive updates on new launches, discounts, and special offers.
